1. Home
  2. Blog

Blog

Six Levers for Digital
World-Class Information Technology Performance

Business leaders have been counting on technology and digital transformation to accelerate performance improvement. But how high can you reasonably expect the bar to go? Now, we have a clearer idea. In 2021, we incorporated the structural changes associated with technology innovation and digital transformation into our annual benchmarking methodology, creating a new target that […]

Read Article

Six Levers for Digital
World-Class Procurement Performance

Procurement leaders have been counting on technology and digital transformation to accelerate performance improvement. But how high can you reasonably expect the bar to go? Now, we have a clearer idea. In 2021, we incorporated the structural changes associated with technology innovation and digital transformation into our annual benchmarking methodology, creating a new target that […]

Read Article

Six Levers for Digital
World-Class Human Resources Performance

Human resources (HR) leaders have been counting on technology and digital transformation to accelerate performance improvement. But how high can you reasonably expect the bar to go? Now, we have a clearer idea. In 2021, we incorporated the structural changes associated with technology innovation and digital transformation into our annual benchmarking methodology, creating a new […]

Read Article

Six Levers for Digital
World-Class Finance Performance

Finance leaders have been counting on technology and digital transformation to accelerate performance improvement. But how high can you reasonably expect the bar to go? Now, we have a clearer idea. In 2021, we incorporated the structural changes associated with technology innovation and digital transformation into our annual benchmarking methodology, creating a new target that […]

Read Article

Why is Technology So Lousy at Innovation

Rick Pastore

Minus fifty-six (-56). That is the net promoter score that stakeholders give their technology organizations for innovation effectiveness. This is the lowest rating of anything The Hackett Group measures in our Technology Stakeholder Satisfaction Survey. Worse than technology’s strategic thinking and analysis (-50). Worse than technology’s partner orientation (-41). Even worse than technology’s communication ability […]

Read Article

Five Digital Business Capabilities to Accelerate Supply Chain Digital Transformation

Laura Gibbons and Joshua Nelson

Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be as high as 600%[1] – progress has been measured. Until last year, that is. The pandemic triggered the digital wake-up call that many organizations needed. Companies made massive changes to maintain business and operations through […]

Read Article

Five Digital Business Capabilities to Accelerate Global Business Services Digital Transformation

Martijn Geerling, Vin Kumar and Erik Dorr

Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be as high as 600%[1] – progress has been measured. Until last year, that is. The pandemic triggered the digital wake-up call that many organizations needed. Companies made massive changes to maintain business and operations through […]

Read Article

Five Digital Business Capabilities to Accelerate Human Resources Digital Transformation

Anthony DiRomualdo, Clayton Gammill and David Polacheck

Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be as high as 600%[1] – progress has been measured. Until last year, that is. The pandemic triggered the digital wake-up call that many organizations needed. Companies made massive changes to maintain business and operations through […]

Read Article

Five Digital Business Capabilities to Accelerate the Technology Organization’s Digital Transformation

Richard Pastore, Yonas Yohannes and Erik Dorr

Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be as high as 600%[1] – progress has been measured. Until last year, that is. The pandemic triggered the digital wake-up call that many organizations needed. Companies made massive changes to maintain business and operations through […]

Read Article