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The Failure of Self-Service Automation

Rick Pastore

Enabling self-service for employees and customers is today’s big efficiency play. It can reduce costs and, when done well, streamline and speed up processes. Two-thirds of IT leaders expected to increase self-service enablement in 2019, and within two years, broad-based self-service deployment will increase by 2.5X. The Hackett Group benchmark study uses the degree of […]

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IT’s quest for agility overlooks the people

Rick Pastore

There are three main conditions that undermine a business function’s operational agility – cultural resistance to change, environmental complexity and, to a much lesser extent, skill deficiencies. Agility is the ability to perceive and respond to changes in business need with rapid decision making and execution. It has become a competitive necessity for companies and […]

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Quantifying the Finance Digital Opportunity

Nilly Essaides

We’re finance people. And finance people like numbers. For many, a current pressing question is how to measure the dollars and cents benefits of digital transformation. There are a lot of “savings estimates” floating around, but most come from vendors. And finance professionals are rightfully skeptical. So, at The Hackett Group, we took on the […]

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Modernizing the business relationship manager role

Rick Pastore

IT’s business relationship manager is the spear tip of the function’s effort to be a strategic, valued partner to the business; and it’s overdue for a sharpening. The BRMs that IT align with business functions or units are the main conduit of IT knowledge, capability and culture to business stakeholders.   The role’s ideal charter, however, is evolving in […]

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3 Ways Finance Can Accelerate Digital Transformation

Nilly Essaides

The digital goal post continues to move forward rapidly, and finance must speed up its progress to catch up. The news so far has not been great. Only 42% of finance organizations in The Hackett Group’s Digital Transformation Study (2018) reported they are meeting management progress and business-impact expectations. Only one in five finance executives […]

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