1. Home
  2. Blog

Blog

How IT is contributing to disappointing digital deployments

Rick Pastore

In The Hackett Group’s annual Key Issues study, we asked IT leaders how well a variety of digital tool and technology deployments met business objectives. Their response was disconcerting. Deployments fell short of business objectives in from a best case 27% for cloud-based applications to a worst-case 73% for virtual assistants/chatbots. Across all eight technology […]

Read Article

Proof that your success depends on IT

Rick Pastore

How important is IT performance to the other business functions? Analysis of businesses benchmarked by The Hackett Group shows that G&A functions (finance, HR, procurement and global business services) perform more effectively and efficiently at companies with highly effective IT organizations. The reverse is also true: Performance suffers when IT effectiveness is low. This may […]

Read Article

Understanding the Benefits of Supply Chain Agility

Joshua Nelson, Sandip Saha and De Zhang

What is supply chain agility? Supply chain agility can be defined as an organization’s ability to profitably manufacture and deliver a broad range of high-quality products and services with short lead times and varying volumes, while providing enhanced value to customers. The goal is to respond quickly to volatility based on changes in both demand […]

Read Article

The Failure of Self-Service Automation

Rick Pastore

Enabling self-service for employees and customers is today’s big efficiency play. It can reduce costs and, when done well, streamline and speed up processes. Two-thirds of IT leaders expected to increase self-service enablement in 2019, and within two years, broad-based self-service deployment will increase by 2.5X. The Hackett Group benchmark study uses the degree of […]

Read Article