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Modernizing the business relationship manager role

Rick Pastore

IT’s business relationship manager is the spear tip of the function’s effort to be a strategic, valued partner to the business; and it’s overdue for a sharpening. The BRMs that IT align with business functions or units are the main conduit of IT knowledge, capability and culture to business stakeholders.   The role’s ideal charter, however, is evolving in […]

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3 Ways Finance Can Accelerate Digital Transformation

Nilly Essaides

The digital goal post continues to move forward rapidly, and finance must speed up its progress to catch up. The news so far has not been great. Only 42% of finance organizations in The Hackett Group’s Digital Transformation Study (2018) reported they are meeting management progress and business-impact expectations. Only one in five finance executives […]

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GBS: Executives Lose Sleep Over Talent Deficits

Nilly Essaides

It was a packed room at the last breakout session on the future of the workforce at The Hackett Group’s 2019 Best Practices Conference. With 45 minutes standing between participants and cocktails, this was a strong sign of just how concerned are business services functional leaders about the talent challenge. By 2022, 52% of employees […]

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Is Finance Efficiency a Zero-Sum Game?

Nilly Essaides

Sometimes, when you fix something, you end up breaking something else. So, what will be the consequences of finance’s unrelenting quest to optimize its processes through redesign and automation? Will finance’s growing propensity for embracing robotics, AI and machine learning damage effectiveness; more importantly, will it eradicate a big portion of finance jobs? This is […]

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Finance Processes: To Standardize or Not to Standardize?

Nilly Essaides

Even a couple of years ago, this would be a no-brainer. The accepted wisdom was that finance should become more efficient by harmonizing different processes, taking out as many handoffs as possible and automating the whole thing. And of course, then migrate unified processes into a global business-services (GBS) organization. Done? Not exactly. What Do […]

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