Strategy & Operations
Most Companies Know It's Time to Change. Are You Ready?
Nearly 80% of companies believe that digital will change their operating model, but only 41% believe they can execute a digital transformation strategy. Accelerate your transformation.
Three Steps to Digital Excellence
Our benchmarking and assessment tools allow us to establish how your company compares to world-class performance. Next, we align your operations with your strategy to determine the process improvements and technology needed to take you to the next level. Then we turn that vision into a reality.
Benchmarking & Best Practices
Measure current performance and track improvement.
Strategic Alignment
Align your digital operations with your vision for the future.
Transformation Plan
Chart a digital roadmap to get you where you want to go.
Five Digital Capabilities to Consider
To achieve world-class status, every business function inside a company should master five digital capabilities. By applying these capabilities to every part of your business, we help your company adopt a step-by-step approach to digital transformation. Our benchmarking and performance data can give you an edge. We know what works and can help you get there.
Work With Us
Customer Engagement
Create experiences across channels.
Workforce Enablement
Empower your workforce with the right digital tools.
Service Optimization
Improve service delivery with automation, digitization and more.
Digital Ecosystem
Leverage customer, employee, supplier and social networks.
Analytics-Driven Insight
Get insight from market, customer, operational and financial analytics.
Featured Insights
The Hackett Group’s Digital Excelleration® Suite
Digital Excelleration® is a distinctive and carefully assembled set of resources designed specifically to advance digital transformation and your journey toward world-class performance
Download Now
Ten Principles for Accelerating Digital Transformation in a GBS Organization
Digital technologies are rapidly transforming the way companies do business. For global business services ...
Download Now
Digital Benchmarking: 6 Keys to Quantum Leap Improvement
Digital transformation presents new opportunities to reduce costs and staffing levels and deliver a quantum leap in performance improvement.
Download Now
Four technologies at the center of accelerating finance digital transformation
Only half of finance organizations have and are executing a digital strategy as many others are still struggling with how to put all the pieces together to develop a comprehensive digital roadmap...
Download Now