Technology Insights


Digital World Class® Matrix: Collections, Disputes and Deductions Software Vendor Market Perspective: What Leaders Need to Know Now – Summary Report

Digital World Class® Matrix: Collections, Disputes and Deductions Software Vendor Market Perspective: What Leaders Need to Know Now – Summary Report

Collections, disputes and deductions are now critical to cash performance. This summary compares leading customer-to-cash (C2C) software vendors, highlighting where…

2026 Supply Chain Key Issues

2026 Supply Chain Key Issues

AI is delivering measurable supply chain results – but few organizations are scaling impact. Learn how leaders move beyond pilots…

Digital World Class® Matrix: Collections, Disputes and Deductions Software Vendor Market Perspective: What Leaders Need to Know Now – Full Report

Digital World Class® Matrix: Collections, Disputes and Deductions Software Vendor Market Perspective: What Leaders Need to Know Now – Full Report

Access the complete 2026 Digital World Class® Matrix: Customer-to-Cash (C2C) Software Vendor Perspective – available for purchase. This full report…

2026 human resources key issues including workforce transformation, talent strategy, and AI adoption

2026 HR Key Issues

HR leaders are turning AI into workforce performance in 2026. See how leading organizations are redesigning the HR operating model…

2026 global business services key issues focused on operating model and value creation

2026 GBS Key Issues

GBS leaders are moving past AI experimentation and delivering real performance impact in 2026. As workloads rise 15% while resources…

2026 procurement key issues covering cost optimization, digital sourcing, and resilience

2026 Procurement Key Issues

Procurement leaders are turning AI into a measurable impact in 2026. Discover how leading organizations are improving performance as AI…

2026 finance key issues including finance transformation, analytics, and automation

2026 Finance Key Issues

Finance leaders are turning AI into results in 2026. Discover how top organizations are improving performance as AI reshapes the…

2026 technology key issues including AI, cloud modernization, and cybersecurity

2026 Technology Key Issues

The Hackett Group’s 2026 Technology Key Issues Study shows a clear divide emerging – leading enterprises are redesigning workflows to…

Transform Technology Performance with Gen AI

Transform Technology Performance with Gen AI

Season 7, Episode 5

On this episode of the “Gen AI Breakthrough” podcast, Kyle McNabb leads a discussion with technology transformation leaders Jay Ruffin…

From Risk to Readiness: The Executive Playbook for Scaling AI in Technology

From Risk to Readiness: The Executive Playbook for Scaling AI in Technology

Most technology functions are advancing AI, but few are ready to scale. The Hackett Group’s Technology AI Readiness Playbook reveals…

Risk to Readiness Gen AI in Procurement

From Risk to Readiness: The Executive Playbook for Scaling AI in Procurement

Only a small share of procurement teams are realizing the promise of AI, yet leaders like Micron and McCormick are…

Achieving Digital World Class® Procurement Excellence Through Gen AI

Achieving Digital World Class® Procurement Excellence Through Gen AI

5 Min Read

In today’s new world with Gen AI, procurement is evolving from a transactional function into a strategic partner, with leading…