Conversational AI
Conversational AI refers to artificial intelligence (AI) technologies that enable machines to understand, process, and respond to human language in a natural, contextual manner. Powered by natural language processing (NLP), machine learning, and speech recognition, it allows for intelligent, human-like interactions through chatbots, virtual assistants, and voice interfaces – enhancing customer service, support and user engagement across platforms.
Related Insights
2026 Technology Key Issues
The Hackett Group’s 2026 Technology Key Issues Study shows a clear divide emerging – leading enterprises are redesigning workflows to…
Discover Your Gen AI Potential With Hackett XPLR™
Discover the power of Gen AI to digitally transform your operations and achieve quantifiable, breakthrough results.
Achieve Cost Leadership: How US Top Performers Use an Agentic Strategy to Slash SG&A Costs
Selling, general and administrative (SG&A) costs for U.S. enterprises have surged to 14.3% of revenue – the highest in five…
IT Outsourcing Trends for 2025
On this episode of the “Gen AI Breakthrough” podcast, hosts Harish Murthy and Ryan Sebastiani discuss emerging technology outsourcing trends…