Digital World Class® Matrix: 2025 Accounts Payable Provider Perspective – Summary Report

The Hackett Group’s 2025 Accounts Payable Digital World Class® Matrix reveals the AP platforms delivering measurable impact in automation, cycle times and compliance. This concise summary evaluates 15 leading providers across global enterprise, midmarket, and small segments, showing how advanced invoice capture, AI-enabled workflow intelligence and integrated payment capabilities reshape invoice-to-pay performance.

Key insights at a glance:

• Provider comparisons: 15 AP providers benchmarked across 10 core capabilities, from invoice creation to payments integration.
• Efficiency gains: See how leading solutions achieve 60% touchless, straight-through processing and deliver 59% faster AP cycle times.
• Performance impact: Understand the 3.5X improvement in AP productivity and the 43% reduction in AP inquiries linked to higher automation.
• User sentiment: Review the 79% overall satisfaction rating across platform quality, global support and implementation experience.
• AI-enabled intelligence: Explore approver intelligence, predictive analytics, tax validation and insight agents that elevate decision-making.
• Supplier engagement: Learn how top platforms reach 70% supplier adoption and improve relationship management and visibility.

Download the summary report now to see which AP providers are driving the strongest gains in automation, compliance and operational performance.