The Hackett Group’s Q2 Working Capital Survey Update Finds Companies Reaching Limits of Payment Terms Extensions As They Successfully Navigate Inventory Issues

November 3, 2022
4 Min Read

MIAMI & LONDON, November 3, 2022 – The largest public companies in the U.S. may have reached the limits of their ability to stretch payables terms with suppliers in mid-2022, as they fairly successfully navigated inventory management in the face of high levels of global uncertainty, according to the Q2 2022 update to the Working Capital Survey performed by The Hackett Group, Inc. (NASDAQ: HCKT).

2021 was a year unlike any other in recent memory, with all three major working capital components improving – companies managed inventory more effectively, collected from customers faster and took longer to pay suppliers. But the first half of 2022 saw several new developments. As a follow-up, The Hackett Group® recently completed an analysis of working capital performance through the end of Q2 2022, examining the 1,000 largest nonfinancial public companies in the U.S. and comparing their performance with Q2 2021, to reduce the cyclical and seasonal impact on data.

The updated survey is available for download, with registration at this link, and is also covered in this recent episode of The Hackett Group’s “Business Excelleration Podcast.” Here’s a summary of the key findings:

Companies may have reached the upper limits of payment terms extensions. After a slowdown of growth in days payables outstanding (DPO) over the last two quarters, DPO fell by 1.1% (from 56.5 to 55.9 days) in Q2 2022. This appears to indicate a shift of leverage toward sellers, driven by supply chain bottlenecks, inflation pressures and geopolitical risks, among other issues. “This is the true definition of an inflection point, and a trend that is likely to continue,” said The Hackett Group Director Shawn Townsend. “Buyers have become more concerned with supply assurance, and have had to become less prescriptive about how they receive goods and services. In addition, while supply chain financing remains popular, buyers are more focused on using it to stabilize and reinforce the supply base than to extend payment terms.”

Despite difficulties, companies maintained inventory performance. Days inventory outstanding (DIO) remained virtually flat during the period, increasing by just 0.1% (remaining at 46.5 days). According to The Hackett Group Director István Bodó, “We had seen some atypical improvement in DIO over the past year, which seemed to indicate that companies had built on the lessons learned during the pandemic. But companies are still struggling with a tremendous amount of uncertainty, and holding the line on inventory in this environment is actually a big win.”

Days sales outstanding – the third major component of working capital performance – was also largely flat during the period, decreasing by 0.1% (to remain at 40.1 days). These three working capital elements combined to drive a 2.0% increase in the cash conversion cycle.

On the operational side, which often drives working capital performance, revenue continued its meteoric rise in Q2, increasing by nearly 20% (4X-5X what was seen pre-pandemic). Earnings before interest, taxes, depreciation and amortization declined slightly, and net income margin declined by 4.6% over the same period in 2021, driven by rising materials cost and decades-high inflation. Cash on hand as a percentage of revenue decreased by almost 30% and has returned to pre-pandemic levels, signaling that companies are using cash hoarded during the pandemic to pay off debt in anticipation of further interest rate hikes.

“Headwinds will clearly continue to persist for the foreseeable future, and discipline, planning, and foresight when it comes to working capital management can play a key role in helping companies succeed,” said Townsend. “Inventory management presents one of the biggest conundrums for companies today. It’s critical for companies to ensure they can rapidly recognize and respond to changing demand signals. On receivables, companies should continue to review the credit and collections management process, as well as payment terms and contractual milestones. With payables, improving supplier management is key. Supplier criticality, competition for resources, and supply availability may warrant revisiting sourcing, location, and working capital strategies. Contingency planning is also becoming increasingly important, including incorporating risk into the cash/cost/service equation.”

Bodó added, “This is not the time for companies to take their foot off the gas when it comes to working capital and cash flow management. Smart business leaders will double down on capabilities for managing working capital health – increasing their visibility into key indicators, sharing information better across functions and automating processes – to enable agility amid continuing change.”


About The Hackett Group

The Hackett Group® (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking firm to global companies, offering digital transformation including implementation of leading enterprise cloud applications, workflow automation and analytics that enable Digital World Class performance.

Drawing from our unparalleled IP from nearly 20,000 benchmark studies with the world’s leading businesses – including 97% of the Dow Jones Industrials, 94% of the Fortune 100, 70% of the DAX 30 and 51% of the FTSE 100 – captured through our leading benchmarking platform, Quantum Leap®, and our Digital Transformation Platform (DTP), we accelerate best-practice implementations.


The Hackett Group, quadrant logo, World Class Defined and Enabled, Quantum Leap, Digital World Class and Hackett Excelleration Matrix are the registered marks of The Hackett Group.

More information on The Hackett Group is available at:,, or by calling (770) 225-3600.


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