GBS Applied Intelligence

GBS Applied Intelligence is a continuous, expert-led decision support program designed to help global business services (GBS) leaders translate strategy into measurable execution. It combines diagnostics, benchmarking, practitioner guidance, and AI-enabled platforms to support decisions across service delivery models, operating structure, performance management, and transformation initiatives. Through ongoing collaboration, leaders receive structured support from ideation and prioritization through implementation and performance improvement. GBS Applied Intelligence helps organizations evaluate trade-offs, align initiatives with Digital World Class® performance standards, and integrate automation and generative AI where they deliver value. By combining expert insight with data-driven intelligence, GBS Applied Intelligence enables organizations to modernize service delivery and sustain long-term operational performance improvement.