Workflow agents

Workflow agents are AI-driven software agents designed to automate, manage, and optimize multistep business processes across systems and teams. These agents operate autonomously or collaboratively, executing tasks such as data entry, approvals, notifications, and system integrations based on predefined rules or dynamic triggers. Powered by technologies like machine learning, robotic process automation, and natural language processing, workflow agents can adapt to changing inputs, handle exceptions, and coordinate across departments. They enhance operational efficiency, reduce manual effort and ensure consistency –making them valuable for functions like finance, human resources, procurement, and information technology service management.