Supply & Demand Chain Executive, “Generative AI Will Drive Reductions in SG&A Cost and Staffing,”
The analysis considered the elimination of structured work through hyper-automation; the ability to enable unstructured work by adopting digital assistants; and enhancing interactive work through personalization at scale.
Generative artificial intelligence (AI) technologies will have a profound potential impact on selling, general and administrative (SG&A) costs and staffing, enabling reductions of up to 40% over the next 5-7 years, according to new research from The Hackett Group, Inc.
Source: Supply & Demand Chain Executive
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