2019 Key Issues Study Finds Procurement Challenged to Drive Improvements In Analytics, Skills Alignment, SRM, Agility & Customer-Centricity
MIAMI & LONDON, April 2, 2019 – Digital transformation is making it easier for procurement organizations to “do more with less,” according to newly-released Procurement Key Issues research from The Hackett Group, Inc. (NASDAQ: HCKT). But there is still significant need for procurement to address its critical development priorities for 2019, including: improving analytical capabilities, aligning skills and talent with business needs, leveraging supplier relationships, enhancing agility, and achieving true customer-centricity.
The Hackett Group also found that procurement organizations are showing a renewed and expanded focus on strategic sourcing and spend management in response to concerns over economic uncertainty, increased competition, and global trade issues.
Digital transformation is beginning to have a significant impact on procurement organizations, The Hackett Group’s research found, with 30-40 percent saying it has had a high impact in achieving enterprise objectives, enhancing performance, optimizing the service delivery model, and addressing roles, skills profiles, and needs. Over the next two to three years, procurement organizations expect the impact of digital transformation to dramatically increase, with key areas like robotic process automation and advanced analytics seeing particularly high adoption growth rates (2.3x and 60 percent, respectively). Broad adoption of e-procurement technologies is also expected to grow by nearly 2x.
Procurement expects its budget to grow at a much slower pace this year than in 2018 (1.3 percent, versus 2.7 percent last year). Procurement staffing shows a similar trend, with 0.9 percent growth expected, versus 2.8 percent in 2018. With revenue growth expected to increase from 5 percent in 2018 to 5.7 percent for 2019, this creates significant productivity and efficiency gaps that procurement organizations must overcome.
A complimentary version of the research is available for download, following registration, at this link: http://go.poweredbyhackett.com/keyissuespro1902sm. Note – The full research piece includes 7 charts containing more than 60 complete metrics.
Procurement has aggressive plans to increase its use of digital tools and procurement-specific technologies over the next two years, the research found. Procurement will invest heavily in cloud-based business applications along with several data management technologies: data
visualization (where adoption rates will rise by 24 percent), master data management (57 percent adoption growth), and advanced analytics (60 percent adoption growth). Spend optimization analytics and dashboarding adoption rates are expected to grow by 61 percent. Broad-based adoption of e-procurement technology is expected to grow by nearly 2x.
Use of mobile computing and robotic process automation (RPA) are also expected to rise dramatically, indicating a focus on more efficient, agile processes across the procurement lifecycle. RPA sees the highest adoption growth rate among digital technologies, at 2.3x. While RPA is primarily being used for procure-to-pay processes at present, there are a range of other procurement areas that can benefit from automation of repetitive work, including updating of vendor master files and electronic auction setup.
Procurement-specific technologies are expected to become far more broadly adopted over the next two years, with nearly universal adoption of e-procurement, spend optimization analytics, and supplier relationship management systems, and just slightly lower adoption rates for e-invoicing and contract lifecycle management. This represents a major shift toward customer-centricity, designed to enable organizations to simplify and streamline processes, and improve agility.
The research found that procurement’s actual transformation focus for 2019 is poorly aligned with what should be its critical development priorities; i.e. areas identified as of critical importance, but with very limited ability to address. Among those, development of analytical capabilities is a transformation focus for about half of procurement organizations. Modernizing application platforms is another top transformation focus, and is a key way to achieve simplification due to the complexity of many legacy environments. Consolidating multiple legacy systems is also a critical step towards to improving data management and analytics.
But of the other critical development areas, less than a third of all procurement organizations have a major initiative in place to improve skills and talent with business needs, and even fewer said they intend to work on agility or focus on improving customer-centricity and supplier relationship management capabilities.
Procurement is also focused on its role enabling the enterprise in 2019, with an array of priorities that include elevating their role as a trusted advisor, continuing to reduce purchase costs, improving stakeholder satisfaction, and enhancing agility.
“Procurement organizations are clearly making investments in digital transformation and are seeing real benefits. The focus on improving analytics for 2019 is particularly encouraging. But the laundry list of critical areas where they have very limited ability to make improvements is very disconcerting,” said The Hackett Group Principal & Global Procurement Advisory Practice Leader Chris Sawchuk. “Despite the fact that procurement knows what it needs to do, it’s simply not fully translating into an effective plan of action. Procurement must become fully dedicated to advancing its capabilities in analytics, customer-centricity, agility and more, while also investing in the right talent to help lead those changes.”
“We’ve also seen an increased focus on strategic sourcing and overall procurement spend reduction recently, in response to concerns over the global economy, increased competition, and potential trade issues with China and others,” said Sawchuk. “Companies are struggling to improve the bottom line, and better management of both direct and indirect spend is an important part of reducing cost. Strategic sourcing isn’t new. But we do see that companies are focusing on improving the maturity of their efforts. They’ve done what they can with traditional methods, and
need to find ways to go deeper, including management of more complex spend categories. Finding ways to make further improvements can be challenging.”
According to The Hackett Group Research Director Laura Gibbons, “Failing to address the five critical development areas poses a significant risk. For example, we see skills & talent as a particularly critical risk factor. Procurement has begun to truly invest in digital transformation, but if it doesn’t have the right people in place, digital tools could end up being misused or wasted. You need the right people, with the right skills in place, to take full advantage of what digital transformation can offer.”
This same issue holds true in several other of these critical development areas,” explained Gibbons. “Agility is critical if procurement is to be able to respond to market changes. Without a focus on customer-centricity, procurement can miss significant opportunities for improving efficiency, simply because they don’t effectively know what the business needs. And without supplier relationship management, opportunities for innovation can be missed.”
Sawchuk explained that the potential impact of digital transformation in procurement is powerful. “Advanced analytics can enable companies to become less reactive and more predictive, more quickly and accurately identifying and avoiding risks. It can drive dashboards where anyone can log in and get real-time data. Dynamic discounting is another area that can be very challenging for many companies, but can be easily enabled by digital transformation.”
“Smart automation can reduce operating costs, and eliminate transactional work, freeing up staff time for more value-added efforts,” said Sawchuk. “Even if procurement can simply focus on a larger percentage of the spend base, the value is very significant. And digital tools can streamline and improve the experience of internal customers and suppliers.”
The Hackett Group’s 2019 Procurement Key Issues research, “2019 CPO Agenda: Building Next-Generation Capabilities,” is based on results gathered from about 150 executives in the US and abroad, most at large companies with annual revenue of $1 billion or greater.
About The Hackett Group, Inc.
The Hackett Group (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking and best practices digital transformation firm to global companies, offering digital transformation including robotic process automation and enterprise cloud application implementation. Services include business transformation, enterprise analytics, working capital management and global business services. The Hackett Group also provides dedicated expertise in business strategy, operations, finance, human capital management, strategic sourcing, procurement and information technology, including its award-winning Oracle and SAP practices.
The Hackett Group has completed more than 17,850 benchmarking studies studies with major corporations and government agencies, including 93% of the Dow Jones Industrials, 90% of the Fortune 100, 80% of the DAX 30 and 57% of the FTSE 100. These studies drive its Best Practice Intelligence Center™ which includes the firm’s benchmarking metrics, best practices repository and best practice configuration guides and process flows, which enable The Hackett Group’s clients and partners to achieve world-class performance.
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