SG&A Benchmarking

SG&A Benchmarking refers to the evaluation of an organization’s selling, general, and administrative (SG&A) costs and performance against industry peers and best-in-class standards. It covers functions such as finance, HR, IT, procurement, and other corporate services. The goal is to identify cost optimization opportunities, improve service delivery efficiency, and align SG&A investments with business strategy. Through detailed performance metrics, maturity assessments, and peer comparisons, SG&A benchmarking helps organizations uncover gaps, prioritize improvement initiatives, and drive toward Digital World Class® performance – achieving lower cost-to-serve while enhancing agility, scalability, and business impact across enterprise support functions.