Research Insights

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2024 Technology Agenda: Key Issues to Address and Critical Actions to Succeed

2024 Technology Agenda: Key Issues to Address and Critical Actions to Succeed

In 2024, IT leaders must remain laser focused on delivering real performance improvements and adding value to the enterprise amid…
Digital World Class Matrix™: EPM Vendor Research – Full Report

Digital World Class Matrix™: EPM Vendor Research – Full Report

The full version of the Digital World Class Matrix research report on enterprise performance management (EPM) vendors is available for…
Digital World Class Matrix™: Customer-to-Cash (C2C) Receivables Creation Vendor Research – Full Report

Digital World Class Matrix™: Customer-to-Cash (C2C) Receivables Creation Vendor Research – Full Report

The full version of the Digital World Class Matrix research report on customer-to-cash (C2C) receivables creation vendors is available for…
Discover the future of finance: Reimagining your operating model for success

Discover the future of finance: Reimagining your operating model for success

To meet their mandate to deliver more and deliver better with less, finance leaders must be willing to embrace bold…
Generative AI Could Reduce SG&A Costs

Generative AI Could Reduce SG&A Costs by 40%

There’s a tremendous amount of hype in the market around generative AI, and a lot of confusion over its potential…
Finance and Accounting Outsourcing Solution Provider Perspective – Summary Report

Digital World Class Matrix™: Finance and Accounting Outsourcing Solution Provider Perspective – Summary Report

A newly released Digital World Class Matrix report: Finance and Accounting Outsourcing (FAO) Solution Provider Perspective analyzes and ranks 15…
Finance and Accounting Outsourcing Solution Provider Perspective – Full Report

Digital World Class Matrix™: Finance and Accounting Outsourcing Solution Provider Perspective – Full Report

The full version of the Finance and Accounting Outsourcing (FAO) Solution Provider Perspective research is available for purchase. The report…
2023 Hackett 1000: North American SG&A Cost Study and Scorecard

2023 North American SG&A Cost Study and Scorecard

Compare your organization’s SG&A cost management performance to the best North American organizations as detailed by the 2023 North American…
Hackett 1000: 2023 European SG&A Cost Study and Scorecard

2023 European SG&A Cost Study and Scorecard

Compare your organization’s SG&A cost management performance to the best European organizations as detailed by the 2023 European SG&A Study…
Unlocking the Secrets to GBS Success: Insights from the Top Performers

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Resilience: The Digital World Class<sup style="line-height:0;">®</sup> Advantage

Resilience: The Digital World Class® Advantage

Companies that are best able to absorb shocks, navigate trials and accelerate past peers are digital leaders. Digital World Class®…
Bridging the Outsourcing Value Gap

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…

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