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Insights – Information Technology

2021 CIO Agenda: Top 10 Key Issues IT Needs to Act on Now

IT’s top 10 key issues collectively represent profound changes that affect operating and service delivery models, talent mix, and sourcing options. The Hackett Group’s 2021 Key Issues Study reveals a slate of information technology (IT) priorities that add up to an aggressive and accelerated transformation agenda.

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2021 CIO Agenda: Top 10 Key Issues IT Needs to Act on Now

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World-Class IT: Transforming IT to Prevail in the Next New Normal

Learn how executives are shattering outdated operating models to usher in innovative ways to deliver new levels of agile business services. The next normal requires IT to rapidly enable agility to ensure that companies adapt to the new normal – and in some industries simply survive.

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2020 Disrupted: Fortify, Fast-Track and Invest in Your Digital Future

Technology has been a lifeline for minimizing the impact on business operations and processes. To prevail in the next normal, companies will need to rationalize current internal technology spending and fast-track their digital investments to deliver expected operational efficiencies in the medium to longer term.

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Leading CIO’s 10 Effective Actions during COVID crisis

Find out directly from leading CIOs what are the most effective actions taken to minimize business disruption, keep employees safe and connected, and better position their organizations for what the future may hold.

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Initial Lessons for IT From the Coronavirus Crisis

The coronavirus pandemic is wreaking havoc in the global stock market. While its ultimate economic ramifications are unknown, concerns about slowing growth and a recession on the horizon have deepened. CIOs around the globe must take steps to help insulate their companies of the effects of instability.

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How Covid-19 Accelerated Digital Transformation at Harvard Business School

The Covid-19 virus disrupted the primary business model of universities in early March, just as students left for spring break. In this interview, Harvard Business School CIO Ron S. Chandler describes a “brute-force digital transformation” that enabled a “minimum viable classroom” in just 10 days, with the potential to change the venerable institution’s business model for years to come.

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CIO Agenda: Become the engine for enterprise agility

Potential business disruptors abound – Covid-19, geopolitical uncertainty, trade conflicts and more – all of which can affect supply and demand, and possibly instigate a global recession. IT organizations must deftly anticipate and respond to inevitable disruptions now.

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Critical Actions for Rapid IT Cost Optimization

Most IT leaders had already factored slowing economic conditions and cost pressures into their 2020 budgeting. Nevertheless, IT leadership must be ready to reduce spending rapidly within the function and thus curtail costs at enterprise level.

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Responding to the Coronavirus Pandemic: An IT Guide

The global public health and economic crisis triggered by the outbreak of the Covid-19 pandemic has created an unprecedented set of challenges for companies. This comprehensive guide outlines critical actions for IT organizations to respond to the immediate and near-term repercussions. (Registration required)

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The Characteristics of World-Class IT Organizations 2019-20

The Hackett Group compiled a 2019 – 2020 briefing book exclusively for our current Executive Advisory members detailing the practices and outlook that differentiates world-class IT organizations.

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World-Class IT: Redefining Performance in a Digital Era

Digital transformation is changing what world-class performance looks like. In fact, the typical IT organization can save $64 million and help spearhead $167 million in savings across general and administrative functions.

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Changing IT's Culture: Goals, challenges and best practices

In the fight to remain relevant as businesses adopt more self-managed cloud solutions and defer more IT services to third party providers, IT organizations mandate is to change the legacy culture into a more nimble, innovative one. Pursuing an innovation culture is not a simple feat and requires a programmatic approach.

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Modernizing IT’s Business Relationship Manager Role

Research by The Hackett Group has shown that updating or newly deploying the IT business relationship manager with a modernized mission and skill set results in a three-fold increase in satisfied business stakeholders.

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Enterprise Analytics: IT’s Three-Phase Approach to Create a Self-Sustaining Model

Enterprise analytics is a must-have capability to successfully compete in the market place. However, few organizations were able to succeed in capturing the expected value from their analytics investments.

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IT 2025: Reskill and retain IT talent for the digital age

According to a World Economic Forum report, the proportion of core skills required to perform a job will shift significantly between 2018 and 2022 as digitization, automation, and advances in artificial intelligence disrupt the world of work.

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The IT Function's Digital Transformation: Capabilities, Priorities and Progress

IT’s own digital transformation is essential to fulfilling its role as an enterprise transformation enabler. While executive commitment to IT’s transformation is strong, IT’s maturity levels in essential digital capabilities are weak.

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Implementing a Risk-Based Approach in Oracle ARCS

A risk-based approach can help organizations streamline the account reconciliation process - increasing compliance, providing proper focus during the close cycle and supporting a more efficient and effective account reconciliation process.

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Case Study: 4 Best Practices to Implement Source-to-Pay Technology

With an aggressive target for growth, this convenience store retailer acquired multiple companies to expand its overall reach in the United States.

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The Five Digital IT Capabilities That Enable Business Transformation

Digital transformation initiatives can lower the transaction process cost of business services functions by 40%, according to research from The Hackett Group.

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Selecting a Best-Fit Integrated Business Planning Technology Solution

For many years, even leading organizations drudged through the IBP process using a patchwork of spreadsheets and manual labor. While IBP technology vendors have evolved their offerings to support more elegant and efficient solutions, there is no one-size-fits-all IBP solution.

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Better Master Data Management and Governance

Our recent Data Governance and Master Data Management Study found that organizations with more effective MDM processes perform better overall. Moreover, top performers in MDM share several important characteristics.

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The First Six Weeks: A Guide for CIO Success in Year One with a New Company

This is part one of a two-part guide that provides newly installed CIOs with critical tools and advice based on the practices of world-class IT organizations, plus advice and examples gleaned from interviews with long-tenured CIOs.

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Benchmarking: Continuous self-evaluation is at the “heart” of sustainable cost optimization

By moving to world-class performance levels, the typical company can save up to 19% in IT costs that can be reallocated to fund IT performance improvement initiatives.

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Pella Windows: Building the Case for Big Data

Investing in big-data capabilities can be a hard sell for any organization. Often, the payback can only be framed in terms of future opportunities, and the cost of creating the necessary infrastructure can be formidable.

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The Digital World-Class IT Performance Advantage

Through digital transformation, typical finance organizations can significantly lower functional costs and potentially capture $34 million in savings.

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