Key Issues Insights
Featured Insights
SG&A Has Reached a Tipping Point
Selling, general and administrative (SG&A) costs have reached a five-year high across Europe’s largest companies. Even with stronger revenue growth,…
Revenue Is Growing. SG&A Costs Are Growing Faster.
SG&A costs have outpaced revenue growth for five consecutive years at North America’s largest companies. Even organizations improving selling, general…
The AI Procurement Performance Gap
AI World Class research shows leading procurement organizations are redesigning procurement around artificial intelligence (AI) to generate up to 200% greater…
A New Organizational Capability Gap Is Emerging
Chief human resources officers (CHROs) have the clearest view of the artificial intelligence (AI) opportunity. AI World Class research shows…
2026 Supply Chain Key Issues
AI is delivering measurable supply chain results – but few organizations are scaling impact. Learn how leaders move beyond pilots…
2026 HR Key Issues
HR leaders are turning AI into workforce performance in 2026. See how leading organizations are redesigning the HR operating model…
2026 GBS Key Issues
GBS leaders are moving past AI experimentation and delivering real performance impact in 2026. As workloads rise 15% while resources…
2026 Procurement Key Issues
Procurement leaders are turning AI into a measurable impact in 2026. Discover how leading organizations are improving performance as AI…
2026 Finance Key Issues
Finance leaders are turning AI into results in 2026. Discover how top organizations are improving performance as AI reshapes the…
2026 Technology Key Issues
The Hackett Group’s 2026 Technology Key Issues Study shows a clear divide emerging – leading enterprises are redesigning workflows to…