Key Performance Indicator (KPIs)

A Key Performance Indicator (KPI) is a measurable metric used to evaluate how effectively an organization, department, or individual is achieving specific objectives. KPIs serve as critical tools for performance management, providing quantifiable insights into progress toward strategic goals. They can be financial (e.g., revenue growth, profit margin) or operational (e.g., process efficiency, customer satisfaction, employee productivity). Well-defined KPIs are aligned with business priorities, time-bound, and actionable, enabling organizations to track success, identify performance gaps, and make data-driven decisions. By continuously monitoring KPIs, leaders can measure outcomes, assess improvement opportunities, and ensure alignment across all levels of the enterprise.