Outsourcing
Are you maximizing the improvement potential?
Top performers in the use of ITO (IT outsourcing) and BPO (business process outsourcing) report initial improvements in the 8% to 16% range for six key measures of efficiency and effectiveness, along with average annual recurring improvements in the 12% to 20% range. Peers, on the other hand, see improvements of 5% or less in most areas.
How do top performers maximize improvement potential?
One way that top performers drive greater value is by integrating outsourcing strategy with process transformation.
As your outsourcing consulting partner for every stage of the process, we can:
Design
An outsourcing strategy that fits your business model
Guide
Your selection of an outsourcing provider
Benchmark
Your outsourcing contract and pricing
Structure & Negotiate
Your new or second-generation service contract
Motivate
Performance through the right incentives and metrics
Plan and Manage
A smooth transition
Optimize
The arrangement following implementation
Return
Outsourced activities to internal functions (“insourcing”)
Our outsourcing experience spans all business functions and domains
Finance and Accounting
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HR and payroll
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Procurement
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Information Technology
Applications, data centers, desktop, network & service desk
Vertical Industry Processes
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Other Processes
Such as customer contact centers and knowledge processes
What makes the difference?
Broader focus:
We aim to optimize process performance rather than simply getting the best price.
Innovation:
Most outsourcing arrangements focus on static service levels over time. We strive to build innovation and continuous process improvement into our clients’ outsourcing contracts.
Proprietary Insight:
We leverage our renowned benchmarking and business best practices database to target measurable improvements in process efficiency and effectiveness.
Experience:
We combine deep sourcing strategy and implementation experience with complementary expertise in process transformation and core business functions. We have advised on hundreds of transactions, with billions of spend in the past five years.
Our Awards
2018 World's Best Outsourcing Advisors
The Hackett Group® is proud to be one of 20 companies named “The World’s Best Outsourcing Advisors” for 2018 by the International Association of Outsourcing Professionals.
Queen's Award for Enterprise
In April 2017, The Hackett Group, formerly AECUS in the UK, was awarded the prestigious Queen’s Award for Enterprise in the international trade category for outstanding short-term growth in overseas sales.
Featured Insight
Is it game over or game changer for Business Process Optimization (BPO)?
Digital transformation presents new opportunities to reduce costs and staffing levels and deliver a quantum leap in performance improvement.
Download Now