Payroll Insights

The Hackett Institute Overview
Better talent drives better company performance.

Seven Payroll Weaknesses Exposed by Covid-19 and How to Fix Them
Current pandemic has put payroll organizations through a severe stress test. Many organizations have had weaknesses exposed that have prevented…
Seven Payroll Weaknesses Exposed by COVID-19 and How to Fix Them
Responding to the COVID-19 crisis has put organizations to the test, and payroll was no exception. World-class organizations with strong…

The Hackett Group's Executive Advisory Program
Our Executive Advisory Program offers a distinctive set of resources for accelerating performance improvement and minimizing the pitfalls to successful…

Payroll Data Self-Service
As Payroll continues to reduce the time spent on transactional activities, it is important to allow employees the ability to…

Payroll Inquiry Resolution Rate
A fast time to resolution for payroll inquiries doesn’t just increase customer satisfaction – it also improves business cost and…

Root Cause of Payroll Errors
Payroll’s accuracy is highly dependent on the inputs received throughout the entire hire-to-retire process. Errors incurred along the way ultimately…

Electronic Payment Distribution Rate
With increased use of self-service, employers are encouraging employees to view and print payslips online – freeing up payroll resources…