AI in IT

AI in IT refers to the application of artificial intelligence to enhance and automate information technology operations, systems, and service delivery. It enables capabilities such as predictive analytics, intelligent incident management, automated code generation, and self-healing infrastructure. AI improves IT performance by reducing manual effort, accelerating root cause analysis, and optimizing resource usage. At The Hackett Group®, AI adoption in IT is enabled through Hackett AI XPLR™, a readiness assessment platform that helps organizations evaluate maturity, identify high-impact opportunities, and develop a roadmap for enterprise-scale implementation, empowering IT to become more proactive, efficient, and aligned with strategic business goals.