GBS Benchmarking

GBS benchmarking is the process of evaluating the performance, efficiency, and maturity of an organization’s shared services and global business services (GBS) operations by comparing them against peer groups or Digital World Class® standards. It involves analyzing key metrics across functions such as finance, human resources, information technology, procurement, and customer service to identify performance gaps, quantify improvement opportunities, and guide transformation. GBS benchmarking provides actionable insights on cost, productivity, automation, service quality and governance – enabling organizations to optimize service delivery models, align with enterprise goals and drive continuous improvement across the global services ecosystem.