Complimentary Webcast Recording

The Global Business Services Agenda: Gen AI Takes Center Stage

In this on-demand webcast, we reveal key findings from The Hackett Group’s 2025 GBS Key Issues Study. Spoiler alert: The research shows that artificial intelligence (AI) is not just a trend – it’s central to achieving critical business goals such as:

  • Cost leadership: 60% of leaders see AI as key to reaching cost reduction goals
  • Value creation: 54% believe AI will be integral in spend and working capital management
  • Service expansion: 40% expect AI to help expand their services across functions and geographies

To fully realize the potential of generative AI (Gen AI), executives must address issues, including process complexity, data quality and a lack of AI talent.

Watch now to learn:

  • Key insights into AI adoption and its role in global business services (GBS)
  • Top challenges and how to overcome them
  • Actionable strategies for 2025

Featured Speakers:

  • Martijn Geerling, Managing Director, Advisory Practice Leader Europe, The Hackett Group®
  • Siobhan Riggott, Director, GBS Operations Advisory Europe, The Hackett Group®
  • Vin Kumar, Principal, AI and Digital Operations Practice Leader, The Hackett Group®
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