GBS 101

GBS 101 – An Introduction
into Global Business Services

A foundational e-learning course designed to equip professionals with the essential knowledge and mindset to accelerate your GBS journey.

Who is it for?

  • Anyone with less than two years’ experience in a shared services, GBS, or business process outsourcing organization, including new joiners and experienced professionals but new to a GBS organization (e.g., as part of an onboarding or induction program)
  • GBS stakeholders
  • Anyone interested in learning about the GBS operating model

What learners can expect

  • Delivered through our state-of-the-art e-learning platform, GBS 101 is a self-paced course that blends AI-powered video content with interactive learning modules.
  • Blend of:
    • Self-paced, e-learning module
    • Knowledge checks throughout the course
  • Certificate of completion

Course content

The course is split into two parts. Part 1 focuses on the evolution of GBS. Part 2 looks at the characteristics of best-in-class GBS organizations.

Part 1 – The evolution of GBS

  • In the beginning – the decentralized model
  • Shared services was developed
    • Operates like a business
    • Example
    • Customer perspective
  • The GBS model
    • The benefits (end-to-end, standardization, experience, knowledge, scalability, skills, cost)
    • GBS as a one-stop shop
    • Functions that could benefit from a GBS model
    • GBS in today’s world and its definition

Part 2 – 10 Characteristics of Digital World Class® Global Business Services

10 Characteristics of Digital World Class® Global Business Services

Certified GBS Professionals Membership Portal via Hackett Connect®


Those who complete the GBS 101 – An introduction into Global Business Services course will have exclusive and free access to our membership community through Hackett Connect®, our dedicated insights platform.

With Hackett Connect® you’ll enjoy seamless access to valuable insights to support your ongoing professional growth, including:

Webcasts

Podcasts

Research

Research Papers

This platform will enable you to stay informed about developments in the evolving GBS sector and promote lifelong learning.

Brandon Hall Group HCM Excellence Award - Bronze 2024

The Hackett Institute, in collaboration with bp and Thought Industries, received the Brandon Hall Group HCM Excellence Award for developing and implementing bp’s employee learning certification program. This award recognizes programs that enhance skill development, boost employee retention and support career advancement.

Are You Ready for
Digital World Class® Performance?

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