Digital Transformation Insights

Featured Insights

AI Investment Starts Paying Off

Where AI Investment Starts Paying Off

AI investment is accelerating, but adoption alone is not driving performance. AI World Class IT research shows how leading technology…

2026 European SG&A Cost Study and Scorecard

SG&A Has Reached a Tipping Point

Selling, general and administrative (SG&A) costs have reached a five-year high across Europe’s largest companies. Even with stronger revenue growth,…

2026 North American SG&A Cost Study and Scorecard

Revenue Is Growing. SG&A Costs Are Growing Faster.

SG&A costs have outpaced revenue growth for five consecutive years at North America’s largest companies. Even organizations improving selling, general…

AI Procurement

The AI Procurement Performance Gap

AI World Class research shows leading procurement organizations are redesigning procurement around artificial intelligence (AI) to generate up to 200% greater…


Extracting Greater Value From HR Outsourcing

Extracting Greater Value From HR Outsourcing

6 Min Read

With one eye on the economy and the other on achieving business outcomes, many of today’s global businesses are looking…

Podcast Takeda

Takeda Business Solutions – Growing a GBS Value Proposition

Season 5, Episode 16

Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director,…

Sanofi – 2023 Digital Award Winner Shares Details of Their HR Transformation

Sanofi – 2023 Digital Award Winner Shares Details of Their HR Transformation

Season 5, Episode 15

How has pharmaceutical giant Sanofi used technology to transform their human resources (HR) operation and improve the way they manage…

2024 Human Resources Key Issues Research

2024 Human Resources Key Issues Research

Season 5, Episode 14

Human Resources leaders are expecting to feel increasing pressure in 2024 in the face of global economic uncertainty and possible…

2024 Finance Key Issues Research

2024 Finance Key Issues Research

Season 5, Episode 13

In 2024, finance organizations will need to do more with less, with cost containment and cash flow optimization back at…

Hackett connect

See Hackett Connect®

Access execution-ready intelligence, benchmark metrics, expert guidance and AskHackett™ – delivering the proven practices and decision support enterprise leaders need…

Podcast - 2024 Global Business Services Key Issues Research

2024 Global Business Services Key Issues Research

Season 5, Episode 12

What are global business services leaders focused on in 2024? What are their transformation priorities for the coming year? A…

Quantum Leap Overview Demo

Quantum Leap® Overview Demo

The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…

2024 Procurement Key Issues Research

2024 Procurement Key Issues Research

Season 5, Episode 11

How have the priorities of procurement leaders changed for 2024? What role will generative AI and technology overall play in…

Finance Transformation at Pella

Finance Transformation at Pella

Season 5, Episode 10

How has Pella, one of the nation’s premier manufacturers of windows and doors, transformed its finance operations, creating one source…

ERP Journey – Key Considerations for Success

ERP Journey – Key Considerations for Success

Season 5, Episode 8

What are some best practices for companies considering a “best-in-class” or “best-in-suite” approach as they implement or upgrade their Enterprise…

What’s the Digital World Class®  Advantage?

What’s the Digital World Class®  Advantage?

9 Min Read

World Class companies that embrace digital transformation, cloud and cost optimization as part of their overall enterprise strategy will better…