Digital Transformation Insights

Featured Insights

AI Investment Starts Paying Off

Where AI Investment Starts Paying Off

AI investment is accelerating, but adoption alone is not driving performance. AI World Class IT research shows how leading technology…

2026 European SG&A Cost Study and Scorecard

SG&A Has Reached a Tipping Point

Selling, general and administrative (SG&A) costs have reached a five-year high across Europe’s largest companies. Even with stronger revenue growth,…

2026 North American SG&A Cost Study and Scorecard

Revenue Is Growing. SG&A Costs Are Growing Faster.

SG&A costs have outpaced revenue growth for five consecutive years at North America’s largest companies. Even organizations improving selling, general…

AI Procurement

The AI Procurement Performance Gap

AI World Class research shows leading procurement organizations are redesigning procurement around artificial intelligence (AI) to generate up to 200% greater…


Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting

How Gen AI is Reinventing Human Resources

Season 5, Episode 23

Listen to learn how artificial intelligence (AI) is changing the way human resources (HR) professionals do their jobs, and find…

MTN Group – 2023 Digital Award Winner, Source-to-Purchase

MTN Group – 2023 Digital Award Winner, Source-to-Purchase

Season 5, Episode 22

MTN Group’s Procurement Center of Excellence Leader Andrew Savage talks with The Hackett Group’s Managing Partner and AI and Digital…

Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting

Upgrading Corporate Performance Management – Best Practices From Our OneStream Practice

Season 5, Episode 21

How can companies improve the efficiency and effectiveness of their finance and accounting operations by implementing OneStream as their corporate…

The CIO Agenda: 2024 Technology Function Key Issues

The CIO Agenda: 2024 Technology Function Key Issues

5 Min Read

Information technology organizations have shared their priorities for 2024, with security and cost efficiency leading the charge, while generative AI…

The CHRO Agenda: 2024 Human Resources Key Issues

The CHRO Agenda: 2024 Human Resources Key Issues

5 Min Read

Human resources organizations have shared their priorities for 2024, with a focus on creating a high-performing organizational culture and aligning…

Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting

2024 Technology Key Issues Research

Season 5, Episode 20

What priorities do technology leaders have for the coming year? How prepared are they to address them? Highlights of findings…

Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting

The CFO Agenda: 2024 Finance Key Issues

5 Min Read

Finance organizations have shared their priorities for 2024, with a focus on cost optimization, cash flow and working capital, forecasting…

Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting

The CPO Agenda: 2024 Procurement Key Issues 

5 Min Read

Procurement organizations have shifted their priorities for 2024, with a greater focus on procurement strategy, procurement outsourcing and third-party risk…

Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution

Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution

Season 5, Episode 19

How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation…

Pella – Opening All the Windows and Doors to Unparalleled Reporting

Pella – Opening All the Windows and Doors to Unparalleled Reporting

Watch the replay of our on-demand webcast to learn how Pella Corporation selected the successfully implemented OneStream to replace multiple…

Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting

2024 Supply Chain Key Issues Research

Season 5, Episode 18

What are the priorities for supply chain leaders in the year ahead? What improvement initiatives are they planning? A discussion…

Generative AI and Its Impact on SG&A

Generative AI and Its Impact on SG&A

Season 5, Episode 17

A discussion of The Hackett Group’s new research – which finds that generative AI will enable companies to reduce selling,…