Service catalog management
Activities related to maintaining the service catalog and ensuring that the new or changed services identified in the service portfolio and demand management process are migrated into the live environment through service transition activities.
Recommended Research
A Record $1.94 Trillion Working Capital Opportunity Demands a New Playbook
Despite stronger revenue and profitability, the working capital performance gap among North America’s largest companies rose 12% to a record…
Where AI Investment Starts Paying Off
AI investment is accelerating, but adoption alone is not driving performance. AI World Class IT research shows how leading technology…
SG&A Has Reached a Tipping Point
Selling, general and administrative (SG&A) costs have reached a five-year high across Europe’s largest companies. Even with stronger revenue growth,…
Revenue Is Growing. SG&A Costs Are Growing Faster.
SG&A costs have outpaced revenue growth for five consecutive years at North America’s largest companies. Even organizations improving selling, general…
Related Insights
Supplier Management Solutions
Supplier management is the default methodology to manage the lifecycle of suppliers. So, ‘supplier management’ concerns itself with ‘supplier lifecycle…
Spend Analytics Solutions
Spend analytics solutions provide a single view into all historic, current and planned spending to give the perspective needed to…
Sourcing (with optimization) Solutions
Sourcing optimization is a subset of the broader sourcing segment that goes beyond generalist sourcing applications and capabilities to help…
Sourcing (for direct) Solutions
Direct material sourcing solutions are a subset of the broader sourcing category. They share similarities with generic sourcing solutions, specifically the ability…