Key Performance Indicators

Key performance indicators (KPIs) are measurable values that organizations use to track and assess the effectiveness of their strategies, operations, and objectives. KPIs provide quantifiable benchmarks for performance across various business functions – such as revenue growth, customer retention, operational efficiency or employee productivity. They help decision-makers evaluate progress, identify areas for improvement and align teams toward common goals. Effective KPIs are specific, relevant, time-bound, and actionable, enabling organizations to make data-driven decisions and drive continuous improvement across all levels of the enterprise.