Gen AI in Supply Chain
Unlocking Supply Chain Potential With Gen AI
The Hackett Group® provides comprehensive, end-to-end Gen AI services for supply chain, covering everything from strategic consulting and AI-readiness assessments to solution development and deployment, helping enterprises accelerate data-driven decisions for measurable performance gains.
What’s driving Gen AI acceleration in supply chain?
Supply chain organizations are advancing Gen AI to achieve several high-impact business goals. The latest data shows a clear focus on customer experience, cost optimization and innovation:
Source: Key Issues Study, The Hackett Group®, 2026.
Our Gen AI consulting and development services for supply chain
We provide AI consulting and development services for supply chain, covering everything from planning to solution deployment. Our Gen AI solutions help optimize processes, improve efficiency and enable smarter, data-driven decision-making.

RESEARCH
Stop Experimenting. Start Scaling Gen AI for $50M+ in Breakthrough Gains
About 89% of enterprises are scaling Gen AI, but most are still trapped in pilots. They are missing out on 40%+ productivity leaps and millions in savings from full-scale implementations.
Featured insights
End-to-end Gen AI enablement across supply chain functions
Gen AI is transforming how supply chain functions operate, reducing manual effort, improving decision speed, and strengthening end-to-end performance. The Hackett Group® provides comprehensive consulting and development services that drive efficiency and impact across supply chain processes and subprocesses — from sourcing and planning to logistics, fulfillment, and supplier management.
Here’s how we enable Gen AI-driven transformation across key areas of the supply chain function:
Vendor management
Supplier management
Contract management
Purchase order management
Navigating the AI journey: From strategy to implementation
Successful AI adoption requires a structured, outcome-driven approach. The Hackett Group® uses a four-phase framework to move enterprises from AI ideation to deployment — ensuring business alignment, accelerated execution and scalable impact.
- Hackett AI XPLR™ combines Digital World Class® benchmarks, best practices and digital transformation expertise to accelerate ideation.
- Reveals high-value opportunities for AI adoption by showing where it can deliver the greatest impact across the enterprise.
- Highlights industry-specific use cases and process-level opportunities, ensuring leaders see practical applications relevant to their business context.
- Pinpoints client-specific agentic AI opportunities precisely aligned with industry, functional priorities, enterprise architecture and tech landscape.
- Accelerates discovery by focusing on areas with proven value potential using Hackett’s proprietary solution library spanning the front, middle and back office.
- Delivers end-to-end AI solution designs defining where AI assists, augments or acts autonomously.
- Provides agentic workflow designs ready for orchestration.
- Conducts feasibility assessments with ROI and impact modeling.
- Evaluates AI opportunities by feasibility, cost and business value and helps prioritize them.
- ZBrain™, Hackett’s agentic AI orchestration platform, enables the development and deployment of AI agents at scale.
- A rich library of pre-built agents and templates accelerates time-to-value for high-impact use cases.
- Model-agnostic architecture allows seamless integration with both proprietary and open-source AI models.
- Over 200 prebuilt data connectors link to enterprise systems to extract, organize and index information, creating a dynamic knowledge repository.
- ZBrain™ ensures safe, accurate, reliable and consistent performance of agents with built-in guardrails, robust data governance and real-time feedback loops.
- Multi-agent orchestration enables autonomous execution of complex workflows.
- With ZBrain™, enterprises can evaluate agent performance, generate evaluation reports and enhance outcomes through human feedback.
- Monitor activity end-to-end, track performance on specified metrics and drive improvements through logs and feedback.
Our deep expertise across the AI stack
At The Hackett Group®, we bring specialized expertise across the full AI spectrum — enabling us to strategically select and implement the right technologies to solve your unique challenges and deliver measurable results.
Our exclusive assets accelerate your
sourcing and procurement processes
At The Hackett Group®, we provide a suite of proprietary tools to accelerate and optimize your Gen AI initiatives in sourcing and procurement:
Hackett AI XPLR™
Hackett Connect®
Quantum Leap®
Digital Transformation Platform
ZBrain™
Why partner with The Hackett Group® ?
The Hackett Group® brings a uniquely strategic, data-driven approach to Gen AI implementation in supply chain. We focus on aligning Gen AI with enterprise supply chain goals, ensuring responsible AI adoption and scaling and tangible improvements in supply chain efficiency, decision quality, and operational agility. With this foundation, we help organizations navigate the Gen AI journey — from opportunity identification to enterprisewide implementation.
Proven Gen AI consulting expertise: Backed by decades of experience in guiding enterprises to adopt and operationalize Gen AI, our experts help supply chain teams streamline processes, reduce manual workload, and improve decision-making across planning, procurement, logistics, and fulfillment.
Robust AI implementation approach: Our structured implementation approach accelerates Gen AI deployment and shortens time-to-value. We help operationalize AI by turning strategy into scalable solutions, delivering measurable outcomes across supply chain functions.
Benchmark-driven insights: Our recommendations are grounded in proprietary benchmarking data and Digital World Class® research, enabling evidence-based prioritization and confident Gen AI investment decisions.
Responsible AI practices: We help enterprises implement Gen AI solutions that are ethically sound, compliant with regulatory policies, and aligned with internal guidelines, enabling responsible, transparent decision-making across operations.
Outcome-driven methodology: Every AI initiative is designed with clear, measurable business outcomes – whether it’s increasing productivity, lowering costs or improving service levels. We track return on investment (ROI) across the entire life cycle to ensure each phase contributes meaningful, strategic value to your organization.
Data integrity and compliance: We ensure your data is secure, governed, and AI-ready. Our approach aligns Gen AI initiatives with enterprise architecture, risk protocols, and data privacy standards to support trusted, scalable AI adoption.
Change enablement and workforce readiness: We enable sustainable transformation by providing your teams with the skills, tools, and training required to effectively adopt, scale, and manage Gen AI initiatives with confidence.
FAQs
What is Gen AI in supply chain?
Gen AI in supply chain refers to using advanced AI models to create new solutions or optimize existing processes. By analyzing vast datasets, Gen AI in supply chain management can simulate different scenarios, improve demand forecasting, and provide actionable insights that help organizations remain agile and efficient.
What are the benefits of using Gen AI in supply chain?
Gen AI drives significant value by enabling a wide range of capabilities, including:
- Automating manual, repetitive supply chain processes
- Enhancing visibility, planning accuracy, and risk management
- Enabling real-time, data-driven decision-making across the supply chain
- Reducing operating costs while improving service levels and resilience
Why should I choose a supply chain consulting firm?
Partnering with a supply chain consulting firm allows businesses to gain expertise in complex areas like supply chain strategy, process optimization and digital transformation. A trusted partner like The Hackett Group® brings the right knowledge and experience to drive supply chain transformation consulting and improve operational efficiency.
How does The Hackett Group’s supply chain consulting stand out?
The Hackett Group® is a global supply chain consulting leader, offering deep industry expertise and a tailored approach to solving supply chain challenges. The Hackett Group’s supply chain consulting services are designed to deliver long-term value — from strategy development to technology integration, ensuring your operations stay competitive.
How do you help enterprises adopt and scale Gen AI in their supply chain operations?
We provide end-to-end support – from strategy and use case identification to solution design, development, and integration. Our proprietary platforms and Digital World Class® benchmarks ensure every solution is secure and aligned with supply chain transformation goals.
Which supply chain processes can be automated using Gen AI?
From planning to execution, Gen AI can transform a broad spectrum of supply chain activities such as:
- Inventory optimization and order management
- Procurement and supplier management
- Logistics, transportation and warehouse operations
- Supply risk monitoring and continuity planning
How does The Hackett Group® customize Gen AI capabilities to meet the unique needs of supply chain teams?
The Hackett Group® combines proprietary platforms such as Hackett AI XPLR™ and ZBrain™ with benchmarking insights from our Digital World Class® research. This approach helps us identify the most impactful use cases, build tailored Gen AI solutions, and ensure they align with the operational realities and strategic priorities of supply chain organizations, delivering measurable outcomes.
Are your Gen AI solutions for supply chain secure and compliant?
Yes. All Gen AI solutions are developed with enterprise-grade security, governance, and compliance in mind. We ensure sensitive operational data is protected, regulatory requirements are met, and ethical standards are maintained throughout the AI lifecycle.
Do you build custom supply chain AI agents?
Yes. We develop custom AI agents tailored to functions such as planning, procurement, logistics, and inventory management. These agents automate workflows, improve accuracy, and enable teams to focus on higher-value strategic activities.
How does The Hackett Group® ensure the Gen AI solution integrates seamlessly with existing supply chain systems?
Our integration strategy ensures Gen AI solution connects smoothly with enterprise resource planning (ERP), supply chain management (SCM) and other supply chain platforms. This preserves operational continuity while unlocking new levels of automation, visibility and decision intelligence.
Related Terms
Ready to transform your supply chain
operations with Gen AI?
From support and operations to development and security, The Hackett Group® helps you implement Gen AI solutions that enhance operations and creates real, measurable value.