Modernizing IT’s Business Relationship Manager Role
Research by The Hackett Group has shown that updating or newly deploying the IT business relationship manager with a modernized mission and skill set results in a three-fold increase in satisfied business stakeholders.
This summary of our research highlights:
- The modern definition of the role and its updated value proposition
- The most common updates being made to the position
- Top outcomes from role modernization
- New KPIs for measuring BRM performance and results
- Online self-assessment tool for BRMs