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Modernizing IT’s Business Relationship Manager Role

Research by The Hackett Group has shown that updating or newly deploying the IT business relationship manager with a modernized mission and skill set results in a three-fold increase in satisfied business stakeholders.


This summary of our research highlights:

  • The modern definition of the role and its updated value proposition
  • The most common updates being made to the position
  • Top outcomes from role modernization
  • New KPIs for measuring BRM performance and results
  • Online self-assessment tool for BRMs


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