Gen AI Breakthrough

How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation and Innovation at Bosch Service…

What are the priorities for supply chain leaders in the year ahead? What improvement initiatives are they planning? A discussion of findings from The Hackett…

A discussion of The Hackett Group’s new research – which finds that generative AI will enable companies to reduce selling, general and administrative (SG&A) costs…

Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director, The Hackett Group. Gleason was…

How has pharmaceutical giant Sanofi used technology to transform their human resources (HR) operation and improve the way they manage talent? The Hackett Group’s Principal…

Human Resources leaders are expecting to feel increasing pressure in 2024 in the face of global economic uncertainty and possible labor and skills shortages, and…

In 2024, finance organizations will need to do more with less, with cost containment and cash flow optimization back at the top of their priority…

What are global business services leaders focused on in 2024? What are their transformation priorities for the coming year? A discussion of findings from our…

How have the priorities of procurement leaders changed for 2024? What role will generative AI and technology overall play in helping procurement achieve its goals?…

How has Pella, one of the nation’s premier manufacturers of windows and doors, transformed its finance operations, creating one source of truth for budgeting, forecasting…

What are some best practices for companies considering a “best-in-class” or “best-in-suite” approach as they implement or upgrade their Enterprise Resource Planning System. A discussion…

A discussion of The Hackett Group’s new research, which details how difficult it has been for companies in both North America and Europe to sustain…