Benchmarking Insights

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Global Business Services: Picking the Right Key Performance Indicators for Your Organization

Deciding which metrics to measure is key to assess your global business services (GBS) organization’s performance effectively. With your C-suite,…

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Blog

BPO Contracts: Your Rate Card May Be Great – But Are You Still Paying for Too Much?

If you’ve been part of a Business Process Outsourcing (BPO) Managed Services contract negotiation, you understand that it is distinctly…

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Research

Benchmarking and Continuous Improvement: Procurement Digital Transformation Is Poised to Deliver a Quantum Leap®

World-class procurement organizations enjoy a 21% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that procurement…

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Research

Benchmarking and Continuous Improvement: Information Technology Digital Transformation Is Poised to Deliver a Quantum Leap®

World-class IT organizations enjoy a 22% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that IT…

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Research

Benchmarking and Continuous Improvement: Human Resources Digital Transformation Is Poised to Deliver a Quantum Leap®

World-class HR organizations enjoy a 26% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that HR…

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Research

Benchmarking and Continuous Improvement: Finance Digital Transformation Is Poised to Deliver a Quantum Leap®

World-class finance organizations enjoy a 43% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that finance…

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Research

Game Over or Game Changer? Business Process Outsourcing in the Digital Age

Digital transformation presents new opportunities to reduce costs and staffing levels and deliver a quantum leap in performance improvement. To…

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Research

Digital Benchmarking: 6 Keys to Quantum Leap Improvement

Digital transformation presents new opportunities to reduce costs and staffing levels and deliver a Quantum Leap® in performance improvement. To…

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Research

Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization

Enterprise cost optimization should take the widest view possible of opportunities to improve operating cost structures. Many organizations start with…

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Research

Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization

By moving to world-class performance levels, the typical company can save up to 31% in HR costs that can be…

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Research

Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization

By moving to world-class performance levels, the typical company can save up to 17% in procurement costs that can be…

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Research

Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization

By moving to world-class performance levels, the typical company can save up to 19% in IT costs that can be…

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