Benchmarking Insights

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Global Business Services: Picking the Right Key Performance Indicators for Your Organization
Webcast

Global Business Services: Picking the Right Key Performance Indicators for Your Organization

Deciding which metrics to measure is key to assess your global business services (GBS) organization’s performance effectively. With your C-suite,…
Blog

BPO Contracts: Your Rate Card May Be Great – But Are You Still Paying for Too Much?

If you’ve been part of a Business Process Outsourcing (BPO) Managed Services contract negotiation, you understand that it is distinctly…
Benchmarking and Continuous Improvement: Procurement Digital Transformation Is Poised to Deliver a Quantum Leap
Research

Benchmarking and Continuous Improvement: Procurement Digital Transformation Is Poised to Deliver a Quantum Leap

World-class procurement organizations enjoy a 21% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that procurement…
Benchmarking and Continuous Improvement: Information Technology Digital Transformation Is Poised to Deliver a Quantum Leap
Research

Benchmarking and Continuous Improvement: Information Technology Digital Transformation Is Poised to Deliver a Quantum Leap

World-class IT organizations enjoy a 22% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that IT…
Benchmarking and Continuous Improvement: Human Resources Digital Transformation Is Poised to Deliver a Quantum Leap
Research

Benchmarking and Continuous Improvement: Human Resources Digital Transformation Is Poised to Deliver a Quantum Leap

World-class HR organizations enjoy a 26% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that HR…
Benchmarking and Continuous Improvement: Finance Digital Transformation Is Poised to Deliver a Quantum Leap
Research

Benchmarking and Continuous Improvement: Finance Digital Transformation Is Poised to Deliver a Quantum Leap

World-class finance organizations enjoy a 43% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that finance…
Game Over or Game Changer? Business Process Outsourcing in the Digital Age
Research

Game Over or Game Changer? Business Process Outsourcing in the Digital Age

Digital transformation presents new opportunities to reduce costs and staffing levels and deliver a quantum leap in performance improvement. To…
Digital Benchmarking: 6 Keys to Quantum Leap Improvement
Research

Digital Benchmarking: 6 Keys to Quantum Leap Improvement

Digital transformation presents new opportunities to reduce costs and staffing levels and deliver a Quantum Leap® in performance improvement. To…
Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization
Research

Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization

Enterprise cost optimization should take the widest view possible of opportunities to improve operating cost structures. Many organizations start with…
Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization
Research

Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization

By moving to world-class performance levels, the typical company can save up to 31% in HR costs that can be…
Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization
Research

Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization

By moving to world-class performance levels, the typical company can save up to 17% in procurement costs that can be…
Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization
Research

Benchmarking: Continuous Self-Evaluation Is at the “Heart” of Sustainable Cost Optimization

By moving to world-class performance levels, the typical company can save up to 19% in IT costs that can be…

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