Benchmarking Insights
Digital World-Class IT – “Reaching New Heights in Peak Performance”
Host Chris Key talks with The Hackett Group Principal Mike Fuller and Senior Director Jay Ruffin about key findings from…
Highlights from our 2021 Supplier Diversity Study
In early 2021, The Hackett Group surveyed more than 100 large, global and US-based companies regarding their supplier diversity programs…
Building the Next-Gen FP&A Operating Model
The pandemic has shined a spotlight on the role of FP&A in helping the company keep up with rapidly changing…
2021 Procurement Key Issues
According to The Hackett Group’s 2021 Key Issues Study, spend cost reduction is firmly back at the top of the…
HR Vital Signs
Stephanie Marchuk, manager at The Hackett Group, talks with Chief Human Resources Officer and Advisory Principal Harry Osle about key…
Procurement KPIs (Part 4) – Deep Diving Into ‘Spend Under Management’
One of the goals of a business is to have as much spend (with a capital “S” for all expenditures:…
Procurement KPIs (Part 3) – The ‘Keys’ That Unlock the Value of Spend and Supply Management
Parts 1 and 2 of this series on procurement KPIs highlighted some of the foundational measurements for procurement pros and…
BPO Contracts: Your Rate Card May Be Great – But Are You Still Paying for Too Much?
If you’ve been part of a Business Process Outsourcing (BPO) Managed Services contract negotiation, you understand that it is distinctly…
Benchmarking and Continuous Improvement: Procurement Digital Transformation Is Poised to Deliver a Quantum Leap®
World-class procurement organizations enjoy a 21% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that procurement…
Benchmarking and Continuous Improvement: Information Technology Digital Transformation Is Poised to Deliver a Quantum Leap®
World-class IT organizations enjoy a 22% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that IT…
Benchmarking and Continuous Improvement: Human Resources Digital Transformation Is Poised to Deliver a Quantum Leap®
World-class HR organizations enjoy a 26% cost advantage over peers. As digital transformation progresses, our benchmarking data shows that HR…
Procurement KPIs (Part 2) – Are KPIs Balanced or Obsolete?
To continue our analysis of procurement key performance indicators (KPIs), we turn to additional metrics for measuring procurement performance, including…