Business Operations Insights
Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution
How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation…
The CPO Agenda: 2024 Procurement Key Issues
Procurement organizations have shifted their priorities for 2024, with a greater focus on procurement strategy, procurement outsourcing and third-party risk…
2024 Supply Chain Key Issues Research
What are the priorities for supply chain leaders in the year ahead? What improvement initiatives are they planning? A discussion…
Takeda Business Solutions – Growing a GBS Value Proposition
Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director,…
2024 Global Business Services Key Issues Research
What are global business services leaders focused on in 2024? What are their transformation priorities for the coming year? A…
2024 Procurement Key Issues Research
How have the priorities of procurement leaders changed for 2024? What role will generative AI and technology overall play in…
Finance Transformation at Pella
How has Pella, one of the nation’s premier manufacturers of windows and doors, transformed its finance operations, creating one source…
What’s the Digital World Class® Advantage?
World Class companies that embrace digital transformation, cloud and cost optimization as part of their overall enterprise strategy will better…
Building Strategic Workforce Planning Capabilities
An overview of findings from The Hackett Group’s new research into “Building Strategic Workforce Planning (SWP) Capabilities and Beyond,” a…
Five Questions Every CFO Should Ask Their FP&A Leader
In a volatile business environment, finance functions with antiquated processes and tools struggle to keep up with the business.
Winning in Today’s Talent Market
Today’s talent demand far exceeds the supply in many labor categories, and this trend will continue for years to come.…
Reducing the Risk of Burnout in Business Services
A discussion of new research from The Hackett Group which looks at how increasing workloads and little to no increases…