Generative AI in GBS

Generative AI in GBS transforms shared services by automating content creation, enhancing decision support, and streamlining end-to-end processes across finance, human resources, procurement, and information technology. Generative artificial intelligence (Gen AI) enables intelligent document processing, conversational interfaces, personalized employee support, and rapid generation of reports and insights. By integrating with enterprise platforms, it boosts service quality, reduces manual effort and accelerates responsiveness. For global business services (GBS) organizations, Gen AI drives scalability, agility and continuous improvement – unlocking new value while enabling a shift from transactional execution to strategic enablement.