Process Improvement

Process Improvement is the systematic approach to analyzing, redesigning, and optimizing business processes to enhance efficiency, reduce waste, improve quality, and deliver better outcomes. It involves identifying performance gaps, mapping current workflows, eliminating bottlenecks, and implementing changes that lead to measurable improvements. Techniques such as Lean, Six Sigma, Kaizen, and continuous improvement (CI) frameworks are often used to guide the process. Process improvement can be applied across functions—such as finance, HR, operations, and customer service—to drive productivity, lower costs, and increase customer satisfaction. It is a critical component of operational excellence and organizational agility.