Digital World Class® Technology: Bridging the Performance Gap With Gen AI

September 10, 2024
Season 6, Episode 5

What distinguishes Digital World Class® technology organizations from their competitors? In this episode of the Business Excelleration® Podcast, Kyle McNabb and Mike Fuller tackle this question, drawing from The Hackett Group’s recent Gen AI research. They reveal that the key lies in providing high-value services, while aligning closely with business objectives and enhancing customer service. Additionally, they explore how cutting-edge technology functions are leveraging automation and setting the stage for Gen AI advancements.