Global business services (GBS)
An enterprisewide operating model for organizing, delivering and continuously improving internal business services such as finance, human resources, information technology, and procurement processes. The goal is to operate internal support services as a business unit focused on providing operational excellence, creating value and enabling the enterprise to be strategically agile.
Recommended Research
AI Is Rewiring Finance. Will You Lead or Lag?
Generative artificial intelligence (Gen AI) is automating reporting, forecasting and analysis at unprecedented speed. For CFOs, CIOs and finance executives,…
Breakthrough Starts Now: Scale Gen AI Across the Enterprise
89% of companies are actively working to scale their Gen AI efforts—but only a few are getting it right. The…
Unlock the Future: Reimagine Work with Agentic AI
The future of work is here—agentic AI is driving up to 40% gains in productivity and decision-making. Ready to transform…
How to Drive More ROI from Gen AI
Tailored for AI leaders, The Hackett Group’s How to Drive More ROI from Gen AI: Thinking Big and Thinking Narrow…
Related Insights
AI Is Rewiring Finance. Will You Lead or Lag?
Generative artificial intelligence (Gen AI) is automating reporting, forecasting and analysis at unprecedented speed. For CFOs, CIOs and finance executives,…
Dayforce: AI Revolution in Global Payroll
On this episode of the “Gen AI Breakthrough” podcast, host and The Hackett Group’s Global Payroll Advisory practice leader Tracee…
AI’s Role in Procurement With Kindred Group
On this episode of the “Gen AI Breakthrough” podcast, Associate Principal, Nic Walden interviews Chief Procurement Officer, Alex Farrow of…
Unlocking AI: Importance of Proof of Concept
On this episode of the “Gen AI Breakthrough” podcast, Kyle McNabb hosts a discussion on the importance of proof of…