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The Hackett Group’s Hackett AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
The Hackett Group’s Hackett AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group® has identified 10 characteristics of Digital World Class® global business services (GBS) organizations that permit them to…
The Hackett Group's Executive Advisory Program
Our Executive Advisory Program offers a distinctive set of resources for accelerating performance improvement and minimizing the pitfalls to successful…
Quantifying the Finance Digital Opportunity
We’re finance people. And finance people like numbers. For many, a current pressing question is how to measure the dollars…
GBS: Executives Lose Sleep Over Talent Deficits
It was a packed room at the last breakout session on the future of the workforce at The Hackett Group’s…
Finance Processes: To Standardize or Not to Standardize?
Even a couple of years ago, this would be a no-brainer. The accepted wisdom was that finance should become more…
The Next-Generation Global Business Services Talent Profile
Dramatic changes in the nature of work as a result of rapid maturing and adoption of “smart automation” technologies are…
World-Class Global Business Services: Ten Capabilities Driving Better Performance
As global business services (GBS) organizations mature and the nature of value creation evolves, so do the characteristics of world-class…
Achieving Finance Process Excellence Through Smart Automation
The two top objectives for finance in 2019 are reducing operating cost and supporting the enterprise’s digital transformation, according to…
What GBS Leaders Should be Watching Out for as Brexit Approaches
The UK is scheduled to leave the European Union at 11 p.m. UK time on Friday, March 29, 2019. However,…
Global Business Services for Supply Chain and Commercial Operations
Is the timing right to consider centralizing global supply chain and commercial processes? While traditional global business services (GBS) typically…
The Hackett Institute Brochure
Professional certifications from The Hackett Institute are designed to enhance the knowledge and capabilities of business professionals and, by extension,…
Certified GBS Professionals® Program Overview
World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs…
Building a Global Predictive Analytics Capability
The untapped potential of predictive analytics is significant. Where value-based predictive analytics have been put to use on a localized…