Certified GBS Professionals®
Digital World Class® Performance Is Powered by World-Class Talent
The success of your global business services (GBS) or shared services organization depends on the knowledge and capabilities of your employees. The Certified GBS Professionals® (CGBSP) program offers comprehensive training and talent development in areas related to business services functions.
Aligned to GBS roles and career stages, our three GBS programs all follow the same common curriculum and program structure:
Aligned to GBS roles and career stages, our three GBS programs all follow the same common curriculum and program structure:
Certificate in GBS (CGBS®)
Diploma in GBS (DGBS®)
Advanced Diploma in GBS (ADGBS®)
The Hackett Institute, in collaboration with bp and Thought Industries, received the Brandon Hall Group HCM Excellence Award for developing and implementing bp’s employee learning certification program. This award recognizes programs that enhance skill development, boost employee retention, and support career advancement.
Certified GBS Professionals® membership community
Graduates of the Certificate, Diploma and Advanced Diploma programs can become members of a thriving community of peers. This private community provides opportunities to network with like-minded professionals from around the GBS world, share ideas, collaborate, ask questions and keep up to date with developments in the evolving GBS sector.
Members may continue using the digital badge and designation. In addition, they have access to:
The e-learning platform
Discussion forums for sharing insights and experiences
Exclusive resources such as articles, webinars, podcasts and other events
Search functionality for finding content by keyword or category
Messaging features to connect with other members
Featured Insights
Fact Sheet
Certified GBS Professionals® Program Overview
World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs for those who staff, manage and lead their organizations.
Competency and talent development in three key areas:
Benefits to your organization
- Improve business performance – companies that have a Digital World Class® talent management strategy have a demonstrable track record of performance improvement
- Create a more dynamic, agile and engaged workforce to support the development of digital GBS
- Build the key foundational knowledge and skills in best practices, performance metrics, stakeholder management and control frameworks
- Create a culture of continuous improvement
- Establish clear career development paths at every level
- Attract, retain and develop talent with cutting-edge, globally consistent training programs