Blog
The HR Agenda for 2021
The Hackett Group’s 2021 Key Issues Study reveals new Covid-driven priorities amid resource constraints and challenging business conditions. While adoption…
Strategy Insights
Podcast
How HR is Managing the Covid-19 Crisis
COVID has represented a roller coaster for the human resources (HR) function. The Hackett Group’s North American Advisory Practice Leader…
Webcast
GBS Webcast On Demand: Going Deeper into the Role of the Process Owner
As global business services (GBS) evolves from labor arbitrage to digital business services, the role of global process ownership (GPO)…
Podcast
Norwegian Cruise Lines’ IT Charts a Course Through COVID
Two of Norwegian Cruise Line Holdings’ lead information technology (IT) executives – CIO and SVP of Operations and Governance Dimple…
Research
Agile Finance: Drive Performance with Rapid Response Finance
More than ever, corporate and line of business FP&A teams are playing a direct and impactful role in driving business…
Webcast
Global Business Services: Roadmap for Successful Customer Centric Service Design
80% of top performing global business services (GBS) organizations are effective at providing customer intimacy compared to only 31% of…
Research
Seven Payroll Weaknesses Exposed by Covid-19 and How to Fix Them
Current pandemic has put payroll organizations through a severe stress test. Many organizations have had weaknesses exposed that have prevented…
Blog
Seven Payroll Weaknesses Exposed by COVID-19 and How to Fix Them
Responding to the COVID-19 crisis has put organizations to the test, and payroll was no exception. World-class organizations with strong…
Blog
Change Management: What Does It Mean to You?
During my career, I’ve heard varying definitions of change management ranging from the tactical to the esoteric. Perhaps more important…
Blog
The Coronavirus Response: What’s Next for Finance?
Right now, many finance functions are scrambling to cope. But the coronavirus outbreak and its human and economic repercussions will…
Blog
2020 Disrupted: Five Essential Actions To Take Now
Download PDF Version The global coronavirus pandemic has produced a humanitarian crisis unlike anything we have ever seen, with sudden…
Blog
How To Conserve Cash in the Face of Major Disruptions?
The unraveling coronavirus pandemic is disrupting supply chains and altering consumer behavior. To insulate themselves from the ravages of market…