2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed

Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key role: 52% of global business services (GBS) leaders cited accelerating GBS digital transformation as the top priority for 2023.

2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed

Download The Hackett Group’s insightful e-book to learn:

  • Top 10 priorities for GBS executives
  • Changes in workload, staffing, budget and technology spend projections
  • Projected gaps in productivity and efficiency
  • Significant shift in the top seven biggest risks to GBS success compared to 2021 and 2022
  • 10 critical areas GBS needs to focus on in 2023
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