2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed
Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key role: 69% of global business services (GBS) leaders have a major initiative on the 2023 agenda to deliver digital transformation and technology spending is expected to increase by 6.9%.
Download The Hackett Group’s insightful e-book to learn:
- Top 10 priorities for GBS executives
- Changes in workload, staffing, budget and technology spend projections
- Projected gaps in productivity and efficiency
- Significant shift in the top seven biggest risks to GBS success compared to 2021 and 2022
- 10 critical areas GBS needs to focus on in 2023
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