2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption. Data and analytics reporting tops the 2024 initiatives list, with 75% of companies having an initiative – up from 65% last year.

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed

To learn more, download The Hackett Group’s insightful ebook and get:

  • Key GBS initiatives
  • Top 10 GBS priorities
  • Opportunity areas for using generative AI in GBS
  • 2024 GBS budget, workload, staffing and technology spend projections
  • 5 critical areas to focus on in 2024
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