Glossary Terms
a
- Accounts payable (AP)
- Accounts Payable Solutions
- Accounts receivable (AR)
- Actionable AI
- Adaptive AI
- Advanced analytics
- Advanced RAG
- Agent Augmentation
- Agent Collaboration Tools
- Agent Portal Solutions
- Agent Scaffolding
- Agentic AI
- Agentic AI Orchestration
- Agentic Enterprise
- Agentic Enterprise Model
- Agentic RAG
- Agentic Solutions
- Agentic Vision
- Agentic Workflows
- AgentOps
- Agile Development
- Agile Marketing Project Management
- AI Adoption
- AI Agent
- AI Assistant
- AI Augmentation
- AI Automation
- AI Benchmarking
- AI Blueprint
- AI Center of Excellence (AI CoE)
- AI Center of Innovation
- AI Chatbot
- AI Consultants
- AI Consulting
- AI Data Preparation
- AI Deployment
- AI Development
- AI Effectiveness
- AI Enablement
- AI Engineering
- AI Ethics
- AI Execution
- AI for Business
- AI Governance
- AI Ideation
- AI Implementation
- AI in Finance
- AI in GBS
- AI in HR
- AI in IT
- AI in Marketing
- AI in Payroll
- AI in Procurement
- AI in Sales
- AI in Supply Chain
- AI Innovation
- AI Integration
- AI Model Development
- AI Model Security
- AI Model Training
- AI Models
- AI Opportunities
- AI Orchestration
- AI Orchestration Platform
- AI Pilot
- AI Readiness Assessment
- AI Ready Data
- AI Simulation
- AI Solution
- AI Solutions
- AI Strategy
- AI Strategy Consulting
- AI Taxonomy
- AI Tools
- AI Transformation
- AI TRiSM
- AI Use Cases
- AI Value Creation
- AIOps
- AIOps Platform
- Ambient Agent
- Analytics
- Anomaly Detection
- Applied Agentic AI
- Applied Intelligence
- Artificial General Intelligence
- Artificial Intelligence
- Artificial Intelligence Model Operationalization
- Asset Management
- Assistants
- Attrition rate
- Augmented Intelligence
- Augmented Reality
- AutoML
- Autonomous Agent
- Autonomous AI
b
- Balanced scorecard
- Benchmarking
- Big Data
- Business Advisory
- Business Analytics
- Business Benchmarking
- Business continuity management
- Business Development
- Business intelligence (BI)
- Business Intelligence Platforms
- Business Intelligence Services
- Business Model
- Business partnering
- Business Performance Management (BPM)
- Business process improvement
- Business process reengineering
- Business relationship management (BRM)
- Business services
- Business transformation
- Business unit (BU)
- Business value
c
- Campaign Optimization
- Capital Management
- Captive
- Cash flow analysis
- Cash Flow Management
- Cash Management
- Category Management
- Causal AI
- Center of excellence (CoE)
- Change management
- Cloud AI Services
- Cloud Computing
- Cloud governance
- Cloud migration
- Cloud Services
- Cognitive Agents
- Competitive Intelligence
- Competitor Benchmarking
- Compliance Management
- Composite AI
- Computer Using Agent (CUA) Model
- Computer Vision
- Contact center management
- Content Creation
- Continual service improvement
- Continuous improvement (CI)
- Continuous Intelligence
- Continuous process improvement
- Contract Lifecycle Management
- Contract Management
- Conversational AI
- Convolutional Neural Network
- Corporate center
- Cost Management
- Cost optimization
- Cost reduction
- Customer contact center
- Customer council
- Customer experience (CX)
- Customer journey map
- Customer Relationship Management (CRM)
- Customer Relationship Management Analytics
- Customer Retention
- Customer Support
- Customer-to-cash (C2C) process
d
- Data Analytics
- Data and analytics
- Data Annotation
- Data Engineering
- Data Integration
- Data Management Platform
- Data Mining
- Data Science
- Data Scientist
- Decision Intelligence
- Deep Learning
- Demand Forecasting
- Demand Generation
- Demand management
- Demand Pattern Analysis
- Demand Planning
- Demand Response
- Design Service Management
- Design thinking
- Diffusion Model
- Diffusion Models
- Digital Automation
- Digital Business Transformation
- Digital Enablement
- Digital Transformation
- Digital Transformation Consulting
- Digital Transformation Platform
- Digital Transformation Services
- Digital World Class®
- Digital World Class® Matrix
- Direct procurement
- Discriminative AI
- Discriminative Model
- Dispute Management
- DMAIC
- Due Diligence
e
- Earnings before interest, taxes, depreciation and amortization (EBITDA)
- Edge AI
- Embeddings
- Employee engagement
- Employee recognition
- Employee Value Proposition (EVP)
- Enabling technology
- End user
- End-to-end process design
- End-to-end process ownership
- Enterprise AI
- Enterprise AI Benchmarking
- Enterprise AI Enablement
- Enterprise AI Implementation
- Enterprise performance management (EPM)
- Enterprise process ownership
- Enterprise resource planning (ERP)
- Enterprise resource planning (ERP) instance
- Enterprise Security Intelligence
- Enterprise/global operating model
- eProcurement
- Executive Advisory
- Exit Management
- Expense Management
- Explainable AI
f
- Federated Machine Learning
- Finance Benchmarking
- Finance Consulting
- Finance Executive Advisory
- Finance metrics
- Finance Strategy
- Finance transformation
- Financial management
- Financial planning and analysis (FP&A)
- Fine-tuning AI
- Fine-tuning in generative AI
- Forecast-to-fulfill (F2F) process
- Foundation Model
- Fraud Detection
- Full-Time Equivalent
- Full-time equivalent (FTE)
- Function Management
- Functional placement
g
- GBS Benchmarking
- GBS Consulting
- GBS Executive Advisory
- GBS Transformation
- Gen AI
- Gen AI Adoption
- Gen AI Consulting
- Gen AI Deployment
- Gen AI Transformation
- General and administrative services (G&A)
- Generative Adversarial Networks
- Generative AI
- Generative AI (Gen AI) Data Preparation
- Generative AI Agents
- Generative AI Consulting
- Generative AI Development
- Generative AI Executive Advisory
- Generative AI for Business
- Generative AI for Enterprise
- Generative AI Ideation
- Generative AI in Finance
- Generative AI in GBS
- Generative AI in HR
- Generative AI in IT
- Generative AI in Marketing
- Generative AI in Payroll
- Generative AI in Procurement
- Generative AI in Sales
- Generative AI in Supply Chain
- Generative AI Integration
- Generative AI Models
- Generative AI Operations (GenAIOps)
- Generative AI Opportunities
- Generative AI Readiness
- Generative AI Tools
- Generative Pretrained Transformer 3 (GPT-3)
- Generative Pretrained Transformer 4 (GPT-4)
- Global business services (GBS)
- Global business services (GBS) agility
- Global business services (GBS) executive board
- Global business services (GBS) governance
- Global business services (GBS) governance body
- Global business services (GBS) leader
- Global business services (GBS) management team
- Global business services (GBS) metrics
- Global business services (GBS) organization
- Global business services (GBS) service management
- Global center
- Global process council
- Governance
h
- Hackett AI XPLR™
- Hackett Value Grid
- HR Benchmarking
- HR Consulting
- HR Executive Advisory
- HR Transformation
- Human Capital Management (HCM)
- Human resources (HR)
- Human resources (HR) management
- Human resources (HR) metrics
- Human resources (HR) operations
- Human resources (HR) outsourcing
- Human resources (HR) strategy
- Hybrid AI
i
- Identity and Access Intelligence
- Indirect procurement
- Information technology (IT)
- Information technology (IT) costs
- Information technology (IT) management
- Information technology (IT) metrics
- Information technology (IT) outsourcing
- Information Technology (IT) Strategy
- Integrated Business Planning (IBP)
- Integrated delivery management (IDM)
- Integrated transformation management
- Intelligent Applications
- Intelligent Automation
- Internal rate of return (IRR)
- Inventory management
- IT Benchmarking
- IT Consulting
- IT Executive Advisory
- IT Service Management
- IT Transformation
m
- Machine Learning
- Machine Learning Operations (MLOps)
- Managed Services
- Mandated global business services (GBS)
- Marketing
- Marketing and Sales Consulting
- Marketing Consulting
- Marketing Strategy
- Master Data Management
- Median
- Minimum Viable Product
- Mission statement
- Model Lifecycle Management
- Multiagent Systems
- Multimodal AI
o
- Offshore
- Offshoring
- Onboarding
- Onshore
- Operating cost
- Operating Model
- Operating Model Transformation
- Operational Costs
- Operational Efficiency
- Operational Excellence
- Operations support
- Oracle Applications
- Oracle Implementation
- Order Management
- Order to Cash
- Order-to-cash (O2C) process
- Organization
- Organizational readiness
- Outsource (outsourcing)
p
- Partially mandated (GBS)
- Pattern Recognition
- Payroll
- Payroll Benchmarking
- Payroll Consulting
- Payroll Executive Advisory
- Payroll Model
- Payroll Strategy
- Payroll Transformation
- Peer group
- Performance Benchmarking
- Performance management
- Performance optimization
- Personas
- Pipeline Management
- Policy Management
- Predictive Analytics
- Predictive Maintenance
- Pretrained Model
- Private Large Language Model
- Process
- Process Automation
- Process benchmarking
- Process cost
- Process council
- Process design
- Process Improvement
- Process map
- Process metrics
- Process Mining
- Process sourcing
- Process transformation
- Procurement
- Procurement Benchmarking
- Procurement Consulting
- Procurement Executive Advisory
- Procurement metrics
- Procurement outsourcing
- Procurement Software
- Procurement Strategy
- Procurement Technology
- Procurement Transformation
- Procurement Vendors
- Product Development
- Product Intelligence
- Productivity
- Project Management
- Prompt Engineering
- Proof of Concept
- Purchase-to-pay process (P2P)
r
- RACI model
- Recommendation System
- Recurrent Neural Network
- Regional center
- Regulatory Compliance
- Reinforcement Learning
- Reinforcement Learning from Human Feedback (RLHF)
- Relationship manager
- Responsible AI
- Retained in business units
- Retrieval-Augmented Generation
- Return on investment (ROI)
- Risk Management
- Robotic process automation (RPA)
s
- Sales and operations planning (S&OP)
- Sales Consulting
- Sales Intelligence
- Sales, General and Administrative (SG&A) Expenses
- SAP Applications
- SAP Implementation
- Self-Service Business Intelligence
- Semantic Analysis
- Sentiment Analysis
- Service catalog
- Service catalog management
- Service components
- Service continuity management
- Service delivery
- Service delivery model (SDM)
- Service design
- Service management
- Service management framework (SMF)
- Service management portfolio
- Service migration management
- Service operation
- Service placement
- Service strategy
- Service transition
- Service-level agreement (SLA)
- SG&A Benchmarking
- Shared services
- Six Sigma
- Skills and talent
- Small Language Model (SLM)
- Smart automation
- SMART goals
- Software Asset Management
- Software Development
- Software Implementation
- Software Implementation Life Cycle
- Solution Development
- Solution Intelligence
- Solution Language Model (SLM)
- Source-to-settle (S2S) processes
- Span of control
- Spend
- Stable Diffusion
- Staff mix
- Staff turnover
- Stakeholder matrix
- Strategic management
- Strategic Sourcing
- Strategic workforce management
- Strategy
- Structured Data
- Succession planning
- Supervised Learning
- Supplier Management
- Supplier relationship management (SRM)
- Supply chain
- Supply chain agility
- Supply Chain Benchmarking
- Supply Chain Consulting
- Supply Chain Management
- Supply chain metrics
- Supply chain network optimization
- Supply chain process
- Supply chain resiliency
- Supply Chain Strategy
- Supply Chain Transformation
- Supply Data Management
- Supply management
- SWOT analysis
- Symbolic AI
- Synthetic data
t
- Talent Acquisition
- Talent Management
- Talent Retention
- Target setting
- Tax Management
- Technical debt
- Technology Transformation
- Theory of constraints
- Third Party Risk Management
- Time Series Analysis
- Top performer
- Top quartile
- Transactional
- Transactional finance
- Transactional human resources (HR)
- Transactional procurement
- Transactional services
- Transfer Learning
- Transformation
- Transformer
- Treasury Management
- Trend Detection